SW_Trains_Are_Awful

@nadia_dibsi @SW_Help Indeed, but it seems like you perhaps didn't see / attempt to use the link distributed on the now deleted messages on how to claim back taxi expenses following @SW_Help abandoning any responsibility in helping get their disrupted passengers home?

@SW_Trains_Awful @SW_Help Plus they said yesterday you could claim it back. It was no secret

@SW_Help I am looking to claim back on the £s I was forced to spend yesterday to get home. Given @SW_Help guidance why is the submission so onerous? I would have much rather have just got home but I feel like I am being taken to task now for following the provided guidance

@nadia_dibsi @SW_Help I have every compassion for anyone that feels they need to take drastic action like this along with their family, friends and the rail and emergency workers that have had to deal with this. I also think that @SWR_help are accountable for meeting their obligations regardless

@SW_Trains_Awful @SW_Help This is why you had trouble getting home. No fault of SWR! Have a bit of compassion for the poor person that lost their life! #m41sygrmm6ciyqk8vp" target="_blank" rel="nofollow noopener">getsurrey.co.uk/news/surrey-ne…

@SW_Help very disappointed at the lack of comms today - waiting for the delayed 1110 at Walton-on-Thames --> Waterloo which appears to have been re-programmed to skip the station with zero notification/ announcements

@SW_Help @SW_Help it seems that you have not been given correct information on this - trains still being cancelled with no notice and waiting for crew at Waterloo at this stage. Any updated information?

✅ Trains are now running normally following a tree blocking the railway between Ascot and Aldershot and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

⏱️ At this time, we estimate that disruption to our services will end at 17:00. We will let you know if this changes or when we have more information.

@SW_Help rail replacement buses today are not running as timetabled? Waited at Clapham Junction for an hour but now told take a bus to Surbiton and change there. Is this correct?

@SW_Help went to purchase tickets at Walton-on-Thames ticket machines but was not offered an option to buy with a Railcard. Is this correct or have I missed something in the purchase process?

@swtrains_watch @SW_Help "There are some challenges, particularly around freight and passenger performance." Beyond a well performing passenger rail service is there anything that members of the public genuinely care about? Massive disconnect between the people and ORR/railways/government on display...

Building resilience? Passengers @SW_Help already face significantly reduced timetables post-Covid: 200 fewer trains per day *without consultation* in addition to industrial action depleting services. The myth that the above would improve performance has been firmly debunked.

@SW_Help Given guidance is not to travel will there be refunds to season ticket holders via DelayRepay?

@SW_Help journey planners are showing Woking->Waterloo via Surbiton as running but no services are departing. Will any services operate?

@networkrail @LondonWaterloo absolutely appalling - no facilities available at a major.station during station opening hours. In what way is this acceptable??

@SockedKiwi @PaulCliftonBBC @Phill143 @timdavy @SW_Help @swtrains_watch And we are now end August with @Sw_help claiming all paid but I have still seen nothing despair an early April submission. Anyone else?

@PaulCliftonBBC @Phill143 @timdavy @SW_Help @swtrains_watch They're also renowned for paying out as little as possible, denying delay repay claims and delaying things in the second half of each financial quarter. Its financial engineering.

Just tried calling @SW_Help but apparently you're not taking calls at the moment 'inline with Gov advice'? I've been waiting over a month for my season ticket refund...would be nice if you replied within 28 days as promised!

@SW_Help @Geoffa30 The advice appears to be meaningless as areost commitments from @SW_Help. A deadline for applying for compensation has been set at 13th December even though @SW_Help Have not bothered to reach out to th majority of their impacted customers....

@Geoffa30 Hi Geoff, we do not have that information available but I've been advised that you will be contacted about this issue. ^RC

📣 Due to the RMT announcing further strike action, we will be running an amended timetable on the following dates: Mon 9 to Tues 10 March Thurs 12 to Fri 13 March Strike timetables will be published as soon as possible. For more information visit: southwesternrailway.com/strike

@SW_Help @andrew_apearce Just be clear having failed to contact the majority of their customers @sw_help have now put in place and arbitrary deadline of September 13th to claim for compensation....

@andrew_apearce Hi Andrew, regarding the December strike compensation, an update is here: southwesternrailway.com/december-2019-… For the refunds, an update is expected early this week, which will be on Twitter and our website. Thank you for your patience. ^NM

@SW_Help any updates on you progressing both refunds and December strike compensation ?

@chhcalling @SirPeterHendy As a long suffering victim of the government licenced @SW_Help monopoly I would like to ask precisely what you as Rail Minister are doing to get a handle on @sw_help, @transportgovuk and @NetworkRailWssx to ensure the service that commuters pay obscene sums for is delivered

As Rail Minister, I’d like to thank everyone working so hard to keep our railways running. Key workers helping other key workers and freight get to where they need to be for the benefit of us all. Thank you!

@chrdun @tompeck #FailingGrayling is there.anything else.that needs to be said?

@SW_Help Walton-on-Thames ticket office and toilet facilities closed at 2000 today although the ticket barriers are still locked and manned - rather a poor reflection on the attitude towards customers. Not shown on JourneyCheck. Can this be updated and reported?

@PaulCliftonBBC @NetworkRailWsex @sarahjkelly22 @SW_Help @swtrains_watch @SW_Hinder Is the unworkable timetable significantly different to the one that SW_Trains used to operate with a much greater degree of success? Isn't the real issue with the service fragility driven by the operational changes that @SW_Help have introduced?

@NetworkRailWsex @sarahjkelly22 @SW_Help @swtrains_watch @SW_Hinder I think not. The timetable is unworkable. It has to change to be more resilient.

Our new MD Mark Hopwood's main focus is to get more trains running on time. We still face some big challenges, but are gradually seeing signs of improvement. Find out more about what we’re doing here: southwesternrailway.com/plan-for-impro…

@Jimmychooochooo @swtrains_watch @jacobpolden @ChrisAlner @SW_Help Highly likely but that would be in direct conflict to the public statements / commitments from @SW_Help confirming that they do not blacklist any passengers!

@SW_Trains_Awful @swtrains_watch @jacobpolden @ChrisAlner @SW_Help Prob been blacklisted.

@swtrains_watch Hi there, how often do you think passengers get put onto a specific “do not reply/ignore” list at SWR? My own experience is that they give up with those who point out repeated failings.

@swtrains_watch @jacobpolden @ChrisAlner Have not received anything in the way of a reply from @SW_Help for quite some time. I believe the last time that I actually received a response to a question, including requests for assistance with travel information, was 28 February 2018....

@jacobpolden @ChrisAlner Disappointing to hear. FirstGroup and MTR said that they were going to boost engagement with passengers when they took over the franchise in 2017. So far, there's been little evidence of this.