Joe

@EE @Ofcom where do I stand with unauthorised changes on my account made my customer services? @EE I get roaming with my package as shown here the advisers don’t understand it shouldn’t be a swappable extra now I have no Zone 1 while I’m travelling in zone 1 as they changed it.

So no clue if my car got added to autopay as I wasn’t sure if I entered the congestion zone prior to midday.. will I have to pay extra now because your website wasn’t working prior to midnight? @TfL @SadiqKhan .. Adverts on the gov website shame on you it makes it inaccessible

@ee @Ofcom why am I still being charged roaming every day when I have roaming on my account for ROW & EU?! Unauthorised charges!!

@TUIUK should make sure you staff understand the @UK_CAA rules for a flight delay at 2 and the flight being bellow 1500km which includes care/food & drink vouchers for the passengers which are patiently waiting.. they have been told it’s 3 hour delays.

@British_Airways Great automated response.. you don’t even know the flight details or anything to actually give feedback to the relevant teams.. probably the last flight with BA.. expected a lot more from a business class flight with the family when putting the correct requests in

@joethomasld Hi Joe. We appreciate you taking the time to feed this back to us, and we're sorry to see you were disappointed with the meal offered. Your comments are taken seriously, and your feedback will be shared with the relevant teams to help ensure better attention is given. Chelsea

@British_Airways Would of thought a better meal service for a child when the request got put through weeks in advance on Business short haul just the standard adult meal but vegetarian instead.. service and care going down hill..

Unacceptable a bit of luggage British airways take in and then lose are now not taking any responsibility for losing it.. there are luggage tags to prove you have taken it in 😅🤣 and then give details to contact CEDR with invalid links..

@qatarairways @British_Airways @traveloneworld What’s the point in having any airline status when lounges are full but still let people in..

@McDonaldsUK and @Uber are running a scam business in Southampton.. an hour to deliver a cold order is a joke .. after working all day to support an event ..

@premierinn does the reception actually pick up the phone when you call them?!

@AmericanAir thanks American leaving 4 minutes early so I missed the flight connection ..

@AmericanAir tried to upgrade my flight and got mis sold first class for a price.. and then put in business.. surely the price difference should reflect that.. thanks for treating @traveloneworld @British_Airways Sapphire customers properly..

@McDonaldsUK @Uber_Support @ubereats_uk Multiple calls I’ve been hung up on and multiple people I’ve spoken to.. my delivery driver stole/didn’t deliver my order and no one can support a refund? This is unacceptable and daylight robbery..

@British_Airways another failure for British airways not delivering my baggage would have thought better for being a silver member.. chances of getting my luggage is zero being on a cruise.. think budget airlines have a more reliable service for not being any tier member #joke

@EE not good enough that the package which was meant to be exactly the same and a seemless switchover from @bt_uk is not actually the same package and it got mis sold from the start.. now there is a major outtage and we don’t get our stay connected promise and no 4G

@British_Airways why put fast track on a ticket if you don’t get it in the airport 🤷🏻‍♂️

Can’t log in on the app or website :( @VirginAtlantic

@British_Airways shocking your customer services team still haven’t sorted my locked out/blocked account when I fly tomorrow.. this is on top of poor service and broken baggage in the past few months.. why bother being frequent flyer?!

@British_Airways why¿

@British_Airways I have but I’m sure it will take another 2 weeks for a response..

@joethomasld Hi Joe. We're sorry to hear this. You can discuss this with our Customer Relations team using the blue reply link at the bottom of your most recent email. Someone from our Customer Relations team will contact you as soon as possible. Imogen

Am I surprised @British_Airways are trying to wangle their way out of my baggage being damaged - not at all. You were informed as soon as the baggage was off the carousel and the report with reference number was given and attached to this report.. clearly Sumit didn’t investigate