Cat

@staticnz @TfL Thank you!

@cat_mac87 @TfL Also, you can tap on any station on the map to see more detail, including step-free access and current status

@TfL is South Kensington step free? Slightly confused as it still appears on the TFL app when I touch the wheelchair icon (top right) but then there is no wheelchair symbol on the station map! I need to travel there with a buggy. Thanks

@TLRailUK experienced two very dispersive journeys this week. Tuesday morning and this evening. I pay using my contactless card- can I receive delay repay this way and if so, how? Thanks

@McDonaldsUK trying to buy an arch card online but it takes you to a site listing an error. Can you please assist?!

@rightmove have you changed your search function? Used to see mini pictures of the houses on Map View and now it is just a house price! Can I change it back?

@SkyHelpTeam They were offering full fibre broadband for free?! If it is legitimate, would be good if Sky could make some kind of announcement as it looks like lots of people are getting these calls and it could be legitimate!

@cat_mac87 There is a possibility it is a more recent number that hasn't been added to our confirmed list Cat but as I can't verify the number, we would advise reporting it as scam to be on the safe side. ^BM

@SkyHelpTeam just had a call from Sky offering me a free upgrade to fibre from this number 0333 443 9830. Is this legitimate? Thanks, Cat

@SkyHelpTeam Thank you. This is confusing as when I google the number there are lots of people saying it is a scam but then when I called you, I was told it was legitimate?!

@cat_mac87 Hi Cat, this isn't on our confirmed list of outbound calls so we would recommend treating it as not legitimate. You can find out how to report the number here bit.ly/3d2ChOI which will advise how to handle any future suspicious calls you may receive. ^BM

@MicrosoftHelps when will emails be back up and running? Can’t access my account on desktop or via my iPhone! Thanks

@British_Airways our luggage was delayed. We have claimed for expenses but can we also claim for compensation and if so, how? Thanks

@British_Airways We filled out some details at the airport on a form (name, details to luggage etc) but were not given any reference numbers. Can you please track the luggage using the baggage receipts?! Struggling not being able to speak to someone on the phone! Thanks

@cat_mac87 We're sorry to hear this, Cat. Have you reported this online or been given a WorldTracer reference at the airport? This would look like CFUBA12345. Chris

@British_Airways our luggage from our flight from Heathrow to Corfu this morning hasn’t arrived. Can you please advise what we should do?? #ba #londonheathrow

@Deliveroo Hi, I sent a DM but not heard anything more from you

@cat_mac87 Hi Cat, so we can investigate this further, can you please DM us with your order details and the email address linked with your account? -EM

@Deliveroo just ordered food and an item didn’t arrive. Live chat refusing any compensation and when I called the restaurant they said the driver must have stolen the food and that it always happens to them and Deliveroo need to refund. Please help! #deliveroo

@ITVX @skytv the user interface of the ITV X app on Sky is so awful- so difficult to see where the cursor is. It really puts me off watching the content on the app!

@Zarra_Help This isn’t Zara @ZARA

@ZARA_Care been informed my Zara parcel has been delivered but it hasn’t and no way to speak to you/ get help. Please advise on how to get a refund or replacement. Thanks #zara #CustomerServiceFail #help

@nationalrailenq your new/updated app is so much worse than your last one!

@RadioX I am glad this competition has finally ended- my phone bills will go back to normal (until the next competition 😂)

Freddie Flintoff’s Field of Dreams- what a bloody amazing programme ❤️