Dave ward

@_lee_barnard @Ocado Like a hawkers street pitch. I think the marketing team pitched milliondollarhomepage.com to the exec.

@Ocado how do I revert back to your old website? The new one with its huge flashing/rotating banners are terrible, distracting and are probably going to cause someone to have a seizure.

@RealBlackIrish @Ocado It’s awful, so many clicks to get past offers. I’m expecting the driver tonight to have a bunch of offers under their coat to pitch on delivery.

@Ocado this new app is like a hawkers street pitch. Lost count of the number of taps to get through the don’t miss offers. So much noise in the checkout flow I’ve not actually checked out and now you’re just delivering the classic delivery slot champagne! Waste of time, awful.

@VirginAtlantic understands how to treat their loyal passengers, @British_Airways thanks for pushing us all to play the field, turns of the grass is greener.

@Apple your trade-in site in the uk isn’t working, fails on validating any address you give it. Any update on when this will be fixed?

@British_Airways It’s on everything, phone, ipad, laptop. It’s just broken; the team responsible should really get it fixed. It’s an issue you’ve had for years and seems to be getting worse

@Dward1000 Hi Dave, we're sorry you're unable to see your bookings. Have you tried another device or deleting your browsing history to see if this helps? JulieR

@British_Airways is there a reason why my bookings never show in my account? It’s even worse than before after your IT upgrades. It’s becoming a chore to fly with you

@Gatwick_Airport Why’s your airport so broken? 3 lots of staff from different areas all telling my family of 5 the wrong information today and arguing between themselves. So much outsourced, so little control and poor communications. No wonder the airport is disliked so much.

@EastMidRailway Why do I pay for first class when you don;t have the staff or capacity to deliver the service? 9.45 from East Midlands parkway to London today had no first service; what a waste of my money - you guys are not a charity.

@HelloFreshUK please tell me why, despite my elderly mother emailing you several time to cancel her subscription you still continue to charge her and send her boxes! She’s fed up with your services.

@BestBuy failed to deliver my washer, day taken off, 3 call back later, now an hour wait, phone hung up on me twice. Should have gone to @Lowes

Thanks to the social team at @AvisUK - great service helping getting my invoice query sorted.

@AvisUK DM'ing you now.

@axainsurance is there a reason why you won’t answer calls for Halifax travel insurance? I’m paying yet can’t actually speak to anyone! Been on a constant hold for 3 hours now and you won’t reply to emails!

@virginmedia Yes I’ve spoken with them, pretty pointless given their response was “new customers get more to get them in” - almost makes it sound like a trap. Leaves a sour taste in your mouth either way

@Dward1000 Hi Dave, thanks for reaching out. I'm sorry your experience has led to feeling undervalued. Have you spoken to our customer relations team? They can review your account with you and find the best deal they can offer you. Or if you still wish to canc... virginmedia.response.lithium.com/portal/convers…

@virginmedia a lesson in customer loyalty - perhaps charge your existing customers the same to upgrade to a package as new customers - @richardbranson what are people doing to your brand and hard work.

Great service from BA today, got me on the plane with 8 minutes to go. No one was grumpy, that’s why I fly BA @British_Airways

@flybe Didn’t bring their tools, Now having to take an Uber from LHR to BHX after the best offer you guys could do was a 5pm flight tomorrow. Not happy

@flybe shambles at AMS as another of your planes has stopped working. Why can’t you book us all on other airlines and get us home posthaste? Just get us to the UK to start with!

@flybe BE110. How do you operate from airports where you don’t have access to engineering resources? Sending an engineer from Birmingham to look at it on the last flight tonight, I do hope they bring their tools.