MoCA_GoI

@ShailyMuker Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@HappyFaresindia @MoCA_GoI When should I expect a reply and refund from you? Its been 10 days now since I am following up

@HappyFaresindia @IndiGo6E @MoCA_GoI Struggling since yest bcoz of flight 6E 593(IXC-BLR) which was delayed by almost 4 hours Requesting since last 24 hours from yest evening till now to both indigo and happyfares team to process refund for one of the passenger No solution given

@gaurravprakash Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

Fraud being run by @flyspicejet. Flight was heavily delayed, airport staff confirmed I will get full refund, yet no refund even after 4 days. Customer care doesn't respond to calls or emails. @nch1915 please help 🙏 #Spicejet #Fraud

@wuchubayaa Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@flyspicejet @thesheikhpeared Refund agya kya

Despite repeated follow-ups, neither @Paytmcare nor @flyspicejet has processed the pending refund. This unreasonable delay amounts to deficiency in service. Resolve immediately or the matter will be escalated legally.

@ShivamK79223937 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@IndiGo6E Hello, But you are not providing any solution your guys only said it is mentioned in our luggage policy I didn't receive any positive response from your team as a humanity.charging 15k on a flight fare worth rs 19000rs does not make any sense very much disappointed from indigo

Tiny hands. Big finds. One little box to hold the things that matter every time. 💙 So, What’s in your Nutcase? #goIndiGo

@bajoria_g Dear Sir/ma'am, We have shared your concern to the concerned airlines for the further processing. Regards, Ministry of Civil Aviation

@MoCA_GoI Der sir, I have already provided the reference number of my complaint in the above message. If someone from your team can login in your own web portal and take the pain to see this, he / she can see all the details mentioned in the complaint. Hope that answers your query. Thanks

@Cleartrip I have cancelled this booking on 9 April. Trip ID - 260303447848. Your customer care executives are not still not able to cancel this ticket with @qatarairways. I am made to run from pillar to post. Why? Please refund the money ASAP. @DGCAIndia @airsewa_MoCA @MoCA_GoI

@SantanuDe5294 @goibibo @GoibiboSupport @DGCAIndia Dear Sir/Madam, Thank you for bringing this to our notice. Your concern has been forwarded to the concerned airline for necessary action. The airline will reach out to you directly for further assistance. Regards, Ministry of Civil Aviation

48 hours over. No update, no refund, no support from @goibibo.@GoibiboSupport Never experienced such disappointing service from any travel platform before. Hard to believe customers can be ignored like this. PNR-NYHOZT(Thai lion), 8Z6KHZ(Thai vietjet) @DGCAIndia #RefundIssue

@swapi_007 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@DGCAIndia @flyspicejet @MoCA_GoI @RamMNK @PMOIndia @narendramodi @ndtv @amitkilhor @khurpenchh @aajtak @ABPNews @AmitShahOffice @AmitShah @Dev_Fadnavis @PuneCityPolice

SHUT DOWN SPICEJET!! 🚨 We are over 100 passengers stranded at Pune Aiport since 5am today! Our Flight SG 937 from Pune to Delhi scheduled first for 0555am got delayed to 0720am then after boarding into flight we were made to sit for 2hrs and then Deboarded again with luggage

@ff7fb551f7a2428 Dear Sir, Based on the information shared by the airline, the case has been processed in accordance with applicable provisions. The matter has been reviewed and noted accordingly. Regards, Ministry of Civil Aviation

Extremely disappointed with @airindia and @makemytrip @makemytripcare @DGCAIndia @RamMNK regarding PNR CCBYQU. My flight from Riyadh (RUH) to Varanasi (VNS) via Mumbai (BOM), scheduled for 14 May 2026 at 7:15 AM, was cancelled without any prior notification. I only learned about the cancellation after reaching Riyadh Airport. Due to an urgent family emergency, I had to purchase a new ticket to Mumbai at my own expense, costing SAR 3,000. Now I need to use the remaining sectors on the same PNR: - BOM to VNS - VNS to RUH However, I have been informed that these segments may be cancelled because I was marked as a no-show on the first leg, even though the flight itself was cancelled. Air India has stated that they informed MakeMyTrip, but MakeMyTrip failed to notify me. Requesting immediate action to: 1. Reinstate my BOM-VNS and VNS-RUH flights. 2. Reimburse SAR 3,000 for the emergency ticket. 3. Provide compensation for the financial loss and mental stress caused. @DGCAIndia @MoCA_GoI @airsewaofficial Please intervene urgently. #AirIndia #MakeMyTrip #FlightCancelled #ConsumerRights #DGCA

@ArijitP20622351 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

Hi @AirIndiaX, I modified my booking and deselected pre-booked meals. The booking page shows ₹600 refundable amount, but no refund status or refund mode is visible. Payment was made using Tata NeuCoins. Could you please check and update? #airindiaexpress #tataneu #airindia

@vatsal4390 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@airindia first forcefully downgraded and then still awaiting my refund after following up for more than a month. Is there any customer service left? Case # 39693641. No one is even responding to the email.

@AMamidwar Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

ye dekho public fund se flight me ghum raha ek terrorist

@AgrawalHuf61406 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@IndiGo6E name sitaram agrawal sharfa agrews two pnr u6k6 sf and FBDTXM HOPE REFUND WILL BE DONE THANKS

@Mazahirl Dear Sir, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@IndiGo6E @RamMNK @MoCA_GoI They are refusing to help at the airport counter. Staffs rude. Helpless. @DGCAIndia @RamMNK - Please help. We all are helpless here.

@IndiGo6E just cancelled the BOM - LHR at the 11th hour, Plan B link doesn’t work since I’ve traveled 1 leg of the flight and they’ve asked me to visit the airport counter. Nobody’s answering the support number. Is this the kind of service you wish to deliver? Really? @DGCAIndia

@PathaniaMa77775 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

STILL NO RESOLUTION from @makemytrip despite 30+ calls, repeated emails & public escalation. ₹30,000 was deducted during a flight change where ₹11K was initially shown. Your support team keeps transferring calls without accountability. This is not customer service — this is harassment, misleading pricing & unauthorized deduction. Complaint No: 23465872377296640 If this is not resolved immediately, I am proceeding with formal complaint before Consumer Court, National Consumer Helpline & payment dispute for unfair trade practices. @makemytripcare @IndiGo6E @makemytrip

₹30,000 deducted by @makemytrip for a simple flight change where ₹11K was shown initially. 30+ calls, no resolution—only transfers. This is misleading pricing + harassment. Complaint: 23465872377296640 Need urgent action or escalating legally. @makemytripcare @IndiGo6E @makemytrip @makemytripcare @jagograhakjago

@dishasardesai Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@IndiGo6E Don’t you dare call this mere wear and tear. You’re expected to be more cautious while transferring the bags! Your own staff don’t know the baggage compensation policy! Just a group of cheats! Also, FYI the bags in question are not Indian make and look at the compensation given.

Travelled HKT–Delhi–Goa on @IndiGo6E flight 6E 5341 and 2 of our bags arrived damaged, both missing wheels. Staff offered a ridiculous ₹1000 per bag as compensation. Pathetic service and completely incompetent baggage handling. Absolutely unacceptable.

@2309Israni Dear Sir/ma'am, We have shared your concern to the concerned airlines for the further processing. Regards, Ministry of Civil Aviation

I mentioned everything even case id also mentioned & as i am getting revert from travel agency this pnr goes in RA so is this service air india give to customers & i am very dissappoint from service not getting refund yet as airline cancel the flight @airindia @AirIndia_News

@kumarkush192 Dear Sir, Based on the information shared by the airline, the case has been processed in accordance with applicable provisions. The matter has been reviewed and noted accordingly. Regards, Ministry of Civil Aviation

@airindia The most fraudulent @airindia Is there any update regarding the following case? Re: Case # 26634444 – Mercy petition for justice against (Air India) | Re: Case # 16087814 at Air India Subject: Case # 26634444 – Mercy petition for justice against (Air India). Subject: Case # 16087814 at Air India. Respected Minister and Designated Officials, I humbly and sincerely request you: Please take a look at this matter and give it your sympathetic consideration. 1. Subject: Case # 16087814 – Justice (Air India) 2. Sir, as you may already be aware, a complaint of mine is currently pending with Air India. (Subject: Case # 16087814 – Justice). 3. As I had previously informed Air India about my issue, I arrived at the Air India check-in counter 5 minutes late because I was changing the diaper of my four-month-old daughter. 4. I attempted to check in via the Air India mobile application, but due to technical glitches, I was unable to do so. I shared information regarding this incident with an Air India Customer Care executive on that very same day. 5. Sir, your Air India team caused me significant distress by citing the 'Terms and Conditions.' Despite my repeated requests, I was not permitted to commence my journey. Consequently, my family and I suffered a heavy financial loss. My total loss amounts to approximately ₹200,000 (2 Lakhs), as four other passengers were also included under the same PNR (K56NL6). Date of Travel: January 13 6. I acknowledge that I made a mistake and was delayed by 5 to 7 minutes; however, there was another passenger traveling with me who had already checked in. Yet, her check-in was cancelled, and she was denied permission to board the aircraft. I would like to know why this action was taken, and under which specific terms and conditions? Passenger: Name – KAKUMANU YOGITHA RAJ DR (ADT) | Booking Reference: N7BDG5 | Ticket Number: 098 2170724756 7. Why was the customer not informed about Air India's terms, conditions, and policies via a phone call? If Air India's system indicates that there are no updates regarding three passengers booked under a single PNR, does it not become Air India's moral responsibility to make a call to ascertain what has happened and the whereabouts of the passengers? 8. Let us assume that the customer did make a mistake, and as a result, she suffered significant loss. The customer has not provided any written consent regarding Air India's terms, conditions, and policies; nor is the customer bound by those rules. 9. According to Air India's terms and conditions, it is mandatory to arrive at the counter one hour prior to the scheduled flight departure time; however, my experience in 2023 at Patna Airport was that your Air Vistara counter did not even open until one hour prior to the flight. 10. And most importantly, the customer is expected to adhere to Air India's terms and conditions that are nowhere explicitly documented, whereas the boarding pass issued by Air India clearly states that the boarding commencement time is one hour prior to the flight, and the boarding counter closure time is 20 minutes prior to the flight. However, as I experienced during my previous journey, the scheduled departure time for flight AI2986—traveling from Mumbai to Delhi—was 22:50, whereas the aircraft remained at the terminal until as late as 23:03. The scheduled boarding time was 21:50; however, boarding did not commence until 22:18. The very first person to board the aircraft was my husband, Kush Kumar (a record of which should also be logged in your system). This constituted a delay of 28 minutes compared to the boarding time printed on the Air India boarding pass. Similarly, the Air India boarding counter remained open until just 5 minutes prior to the scheduled departure time. I possess evidence corroborating all these facts, which I am prepared to share with the Honorable Minister, should the need arise. 11. Sir, I humbly request you to consider this: if Air India is unable to adhere to the written information it provides to its customers, why, then, does it expect customers to adhere to those same standards— especially when a customer is delayed due to an unavoidable, urgent obligation? My delay was caused by the necessity of changing the diaper of my four-month-old infant daughter; therefore, on humanitarian grounds, Air India should have accommodated my travel request, particularly given that provisions already exist for transporting luggage on a subsequent day. 12. Sir, I earnestly request that you take cognizance of these unlawful practices by Air India and ensure that I receive justice. 13. I shall remain eternally grateful to you for this gracious intervention. Respected @mohol_murlidhar @RamMNK @awcoa @DGCAIndia, kindly look into this matter. @ajeetbharti @NewsArenaIndia @TheNewspinch @OfficeofSSC (Mama Ji) @SudarshanNewsTV @NCIBHQ

@neetujoshiseth Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

Requesting @airindia @MoCA_GoI, @AirSewa, and @DGCAIndia to intervene. Passengers shouldn't have to wait a quarter of a year for their own money after an airline cancellation! 🛑 #ConsumerRights #TravelScam #EaseMyTrip #AirIndia #DGCA #AirSewa

⚠️ **UNFAIR TRADE PRACTICES BY @EaseMyTrip** ⚠️ My @airindia flight (DEL-ATQ) was cancelled by the airline on April 28 due to weather. Despite @DGCAIndia rules mandating a full refund for airline-initiated cancellations, #EaseMyTrip is refusing to refund, citing "non-refundable"

@Manjitbanka @Cleartrip @narendramodi Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

यह ticket मैंने Cleartrip के माध्यम से book किया था। @RamMNK @flyspicejet @MoCA_GoI please take action #spicejet #delhiairport #kolkata #delhi #fly #airport #eirovīzija #indiawantsanswer #news #news4nation #aajtak #ndtv #sudarshan35mm #Origin

मैं आप सभी को बताना चाहता हूँ कि दिल्ली से कोलकाता जाने के दौरान हमें SpiceJet की तरफ से बहुत खराब अनुभव हुआ। पहले हमें लगभग 2 घंटे तक फ्लाइट में बैठाकर रखा गया। उसके बाद रनवे पर जाने से पहले बताया गया कि फ्लाइट में technical issue आ गया है। @flyspicejet @Cleartrip

@Varunga__0007 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@airindia I didnt get any resolution yet . Tomorrow is my flight . How can i manage with the seat and the refund .