Nimz

There are so many cases studies where businesses took decades to build trust with customers and then loose it in an instant. I think these #eBucks changes will end up being one of those moments. It’s not what you say @FNBSA, it’s what you do. @Rb__sa

Shocked by @FNBSA’ sudden mid-year changes. Announced with less than a month’s notice, these rules make it almost impossible for many users to stay on Level 5, the level needed to unlock real value. #eBucks

@EBucksTips Seems pretty unethical to change “annual” rules a few months after “annual” rules were created and implemented #ebucks #fnb

@Abramjee They have absolutely bottled what was once a great rewards program #eBucks @Rb__sa. Changing rules 4 months into the new cycle is quite inauthentic and pathetic.

@FNBSA Myself & the vast majority of loyal @eBucks users are against these changes. We urge @FNBSA to reconsider, or at least delay implementation until the next annual cycle with proper notice. #eBucks

@N1mzo @FNBSA @RB__sa I’ve posted multiple replies and direct questions within this thread - all ignored. Yet those threatening to leave get instant attention. Transparency means engaging with ALL customers, not just the ones you’re scared of losing. #eBucks

@Rb__sa @RB__sa Thank you - but that’s exactly what raises concern. Customers entered fixed 24-month agreements tied to reward tiers that have now shifted midstream. That creates financial prejudice and contradicts fair-contract principles. #ConsumerRights #eBucks

The #FNB #eBucks changes that are supposed to come into effect from 1 Nov are just plain wrong. As a long-time #FNB customer, I have voiced my displeasure formally to my Private Banker. @FNBSA @Rb__sa

FirstRand #FNB has been a joke at the expense of the client for some time now! #eBucks

@FNBSA what you guys are doing with #eBucks is unethical. You change your annual rules after 3 months making it almost impossible for anyone to get Level5. Never thought I’ll look for another bank but now it’s the time..

Dear @FNBSA your new #Ebucks rewards changes coming November (2nd time this year ironically) Will result in me closing my Credit Card and Revolving Facilities. And taking my Insurance & investment accounts elsewhere. Good bye 👋

@N1mzo @FNBSA @fnbsa why didn't you guys change these rules in July 2025 for the new ebucks period. Time we reconsider other banks with better fee structures and rewards alike. Also notification to clients is new exciting ways to earn points which in reality is a decrease, misleading. #ebucks

@N1mzo @FNBSA The 1 November changes don’t just cut rewards-they push clients into buying more FNB products to maintain tier. Many were upsold “upgrade” accounts through direct marketing on the promise of benefits that are now eroded. @fscasouthafrica @obssa_ @TheNCC_RSA @wendyknowler #eBucks

@N1mzo @FNBSA Exactly this. Locking customers into 24-month device deals and then tightening the rules midstream isn’t just bad optics; it undermines trust. Clients commit in good faith; FNB should honour the same. This deserves urgent review. #ConsumerRights #eBucks

@jawwaad_za @Rb__sa @Discovery_SA @AbsaSouthAfrica @StandardBankZA @tymebankza @CapitecBankSA FNB locked customers into 24-month device rebates — then moved the goalposts mid-contract. That’s coercive by design, not coincidence. If you’re affected, take it to the NCC/Ombudsman. This looks like an unfair, misleading practice. @FNBSA #eBucks #ConsumerRights

Dear @FNBSA, these unexpected #eBucks rule changes are completely unacceptable and go against the principles of a rewards program. Are you seriously changing the rules mid-eBucks year to punish the very same people who jumped through hoops to adhere to your annual rule changes in July? Stop counting cents and look at the bigger impact of this break in trust you just announced. Don't just consider those who will leave, but also consider how this damages the trust relationship between you and your customers. All of this for what? The bottom line?

Hi @FNBSA Ad-hoc eBucks rule changes starting Nov 2025 are unacceptable. Long-time Level 5 clients will now be dropped to Level 3. Those locked into 24-month device contracts are hit even harder. Total bait and switch. Please reconsider, or many will be forced to leave. #eBucks

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