Andrew Rasmussen

Throwback to six years ago when @sarahhum and I got grilled publicly by @sama and @yuris youtube.com/watch?v=abtHad…

This October we met together in Howell, Michigan for a cottage-style retreat. ✨ Here's a video recap of our time there!

@svpino I think in general storage is cheaper and it’s better to just set two fields, the boolean and the date it was last updated, if you need that data

@svpino counter argument that comes to mind is this could harm query performance instead of querying for true you have to query for not null or type is date, which can be more expensive, especially when querying across several fields

Use timestamps in your database instead of booleans. Null if false, timestamp if true. Now you know exactly when that field was set. You’re welcome.

@intercom back up!

Hey @intercom it looks like your help center custom domains are down, but your status page doesn't seem to show that.

@lpolovets @shaunmmaguire Been hearing Texas/Nevada

@shaunmmaguire 1) this is bonkers! 2) is there an alternative state you'd recommend?

A Delaware Judge just blocked Elon’s ~$56B Tesla pay package And simultaneously awarded $345m in compensation to the LAWYERS who sued to block the original pay package I recommend all future companies to incorporate outside of Delaware

@helloitsolly hubspot marketing enterprise?

2.5 years, $52,000 MRR and we still can't get our analytics to work consistently Every 4 - 6 weeks there's an issue with the setup, tracking, or reporting An issue that undermines my trust in our data We've tried Posthog, we've tried Segment, we've tried our ESP, we've tried pulling data directly from the database All I want is one source of truth from which I can make informed marketing decisions Maybe my mistake is expecting our reports to be > 80% accurate But if anyone can recommend an analytics person who can check the integrity of our setup and get things working consistently, please tag them 🙏

@cwolf215 @arjunquera @levelsio @cannyHQ I agree that cancellation should be painless and quick and that's why we shipped a two-click flow two days ago.

@a13n @arjunquera @levelsio @cannyHQ “during biz hours” doing a lot of heavy lifting there. Cancellation should be painless and quick. But thanks for letting us know that we should avoid your shady company

⚠️ So @cannyHQ has made it literally impossible for customers to cancel their subscription To downgrade or cancel your subscription, they force you to contact their support: "We'd love to know why your current plan isn't working for you. Please contact support to downgrade." But their support is an AI bot that won't let you cancel your subscription! Nice catch-22, and 100% illegal in the US and EU: This tactic is usually used by companies who are losing MRR and try to force customers to stay. It's horrible and illegal but it works: the harder you make it to cancel, the lower % your churn goes, but of course all for the wrong reasons: Recently the @FTC has implemented the “Click-to-Cancel” rule, mandating that businesses make canceling subscriptions as straightforward as signing up. This rule prohibits companies from requiring consumers to contact support to cancel and applies to most subscription services I hate doing business with these kinds of companies So I'm switching all my bug boards to @FeaturebaseHQ, they've been super responsive and don't use shady tactics like this

@FloWendelborn @voxel5d @levelsio @cannyHQ @FTC @bbb_us @CFPB Just to clear things up, it has never been impossible to cancel a Canny subscription. I haven't lied in any of my comms here.

@levelsio @cannyHQ @FTC Your subscription is cancelled so we don't show a cancel button. You won't be billed again. It says "Expiring: Nov 23, 2024". It has never been impossible for customers to cancel or downgrade a Canny subscription. I'd appreciate it if we can stick to facts here.

@a13n @cannyHQ @FTC There is literally no cancel button now And downgrade to free still shows the pop up to [ Contact support ] You're still making it impossible for customers cancel Canny

@voxel5d @levelsio @cannyHQ that's a screenshot of the self serve cancel flow we shipped yesterday

@a13n @levelsio @cannyHQ Here’s a completely unrelated image to try to make up an excuse

@arjunquera @levelsio @cannyHQ He's completely wrong about the AI bot. There's a button that says "talk to a person" and it connects you with a human. Our average response time is minutes during biz hours.

@a13n @levelsio @cannyHQ With “talk to customers” you mean using the AI bot to not allow customers to cancel anyway?

@KhushiLunkad @levelsio @cannyHQ Thanks for the kind words! We shipped a self-service cancellation flow yesterday. You've got it exactly right, this was the original flow in 2017 and we had a task to improve this and didn't prioritize it correctly – that's on us.

@levelsio @cannyHQ I've been a customer of Canny. @a13n and team reduced prices at one point which is unheard of so it's not malicious intent. Maybe they didn't prioritize the cancel flow. Andrew, FTC's rule goes into effect in 6 months and applies to trials too. Take a look at Churnkey :)

@levelsio @cannyHQ @FTC @levelsio that screenshot is the self-serve cancellation flow we shipped yesterday

@a13n @cannyHQ I'm not the person for X drama or fights, but I think it's shameful to have Adobe-style hostile cancel flows to try keep customers on It should be shamed every single time a company like yours makes it hard to cancel a subscription Luckily now the @FTC has rules about it

@rauchg B

A or B?

Is there a HackerOne alternative or bug bounty software that manages payouts and tax compliance (W-9/W-8BEN) that doesn't cost $10k/yr?

@destroytoday doesn't work in safari or firefox yet 😭

TIL about `field-sizing: content` in css

How to get feedback from your users in the early days: - add a live chat (@crisp_im) - add a book a demo button (@savvycal) - add a feedback and bugs board (@cannyHQ) Then, listen to everything they say. If they tell you they want a feature, build it.

@immad product was a pain, complete opposite of mercury they missed basic filings and getting it fixed was a huge chore after switching off they didn’t pay, file, or refund taxes they withheld

@a13n Why?

Asking for a friend: If they have an LLC with only one w2 employee and want to run payroll + health care benefits. Who should they use for both?