Bill Hankes

@alexrkonrad Wow, congrats!

News: Upstarts is launching our flagship podcast 🚀 Behind every world-changing business, there's an Upstart -- a founder who took on the status quo to achieve big impact 🌐 On The Upstarts Podcast, I'll chat with an up-and-coming startup leader each week about their 'Upstart Moment' and how they beat the odds 💪 You'll gain insight into transformative new technology, as well as real strategies and tactical tips for any busy builder to apply to their own work 🛠️ Early guests include: ▪️@canva CEO @MelanieCanva ▪️@valaratomics CEO @isaiah_p_taylor ▪️@loyalfordogs CEO @celinehalioua ▪️@StarCatcherInd CEO @RushSpace More founders in AI, aerospace, biotech, fintech and fertility to follow! Highlights and behind-the-scenes extras will be on @UpstartsMediaCo, too :)

@JetBlue Your sign in page isn't working on mobile or desktop.

@comcast @Xfinity Your Fox Sports Seahawks Rams game is shitting the bed. Biggest game of the year. #Buffering #ThisSucks

from @LarsHanson uwhuskieswire.usatoday.com/story/sports/c… note: plans are offered by Husky Mobile collegiatemobile.com/huskymobile/la… not T-Mobile (Husky runs on the T-Mobile network).

@mercergov Yeah, but what about the poor water quality?! How about an update on that? My toilet water looks better than the stuff coming out of the faucet.

Be advised - E Mercer Way is closed from SE 76th St to north end of Clarke Beach Park due to a water main break. No through traffic allowed; use alternate routes. Closure will last through the night. Crews now on scene to assess damage and open road ASAP.

@Kyle_L_Wiggers Jeeezzuuuus. Huge news--congrats, Kyle!

It's with sadness I'm announcing next week will be my last at TechCrunch. I've accepted a comms role — I'll reveal where soon — and will, at least for now, be hanging up my journalism hat. I'd like to thank my colleagues for all their support over the years — it's been a ride.

@FedExHelp Both scoffed at me in front of other customers when I said I would call customer service. As I was on the phone fully 10 minutes later, another employee gave me my ~$300 order and apologized profusely. She is a decent human being. I will no longer be a regular print customer. 3/3

@bhankes Hi, this is Rona. I apologize on behalf of FedEx for the unwanted experience that you had with your order. Kindly send us a DM for further assistance. Thank you. twitter.com/messages/compo…

@FedExHelp You sent me an email that my print order was ready, but when I get to the store to pick it up they won't let me unless I pay a rush charge. This is absolutely ridiculous!

@FedExHelp The email didn't say anything about an additional fee (earlier today, I declined to pay a rush charge for same-day and said tomorrow is fine, so when I received the email I was pleasantly surprised). A young man saying he was the manager also said I couldn't pick up 2/3

@FedExHelp I will DM you. But for the record, two of your employees at 40 Bellevue Way in Bellevue Washington were unnecessarily cruel to me when I went to pick up an order. I had an email confirmation that the order was ready for pickup. 1/3

@SlackHQ I'm trying to log in after upgrading, and you aren't sending me email to apply 2FA. Can you help?

@FedExHelp Just so you know, the package was out for delivery in my city last night according to your tracking. For 8:00 p.m. delivery as promised. OUT FOR DELIVERY. Now you're saying I won't get it for 5 days! How is this possible?! cc: @amazon

Hello, this is Athena. I apologize for the late response and to hear that you still have not received your shipment. I know this is a very important package you’ve been waiting for. I will do my best to help. Please DM me your name, delivery address, phone number, email address and tracking number so that I can obtain additional information to help you. x.com/messages/compo…

Hey, @amazon you should seriously stop using @FedEx because they rarely ever deliver on time. Like tonight. I will now think twice before ordering from Amazon for time-critical products.

@imkialikethecar where are you now? billhankes@outlook.com

Some of y’all still need to get better at reading the newsletter — time to update your media lists 😅 And huge thanks to everyone who reached out! 🥹

If you are in Communications and didn't read @mikeallen's newsletter this morning, you're missing out. Big time. Big media era is over #story1" target="_blank" rel="nofollow noopener">axios.com/newsletters/ax… #axiosam

@TheStalwart Their response is a bit weak so far

The McDonald’s news is… something

My thoughts on the McDonald’s E.coli Crisis. And lessons they should take from Alaska Airlines. linkedin.com/pulse/mcdonald… via @LinkedIn

@PreetaTweets @nytimes Huge congrats!

This is a thrilling new role for me! From biz and finance to international news; from New York to New Delhi; from editing to reporting. South Asia correspondent for @nytimes

Wow!

Wow, @JetBlue sets the new standard for crappy customer service. After waiting on hold to speak to an agent for 20 minutes, I instead got a survey about how they did. Zero out of 10 is not a low enough score.