rami tzabar

@nationalrailenq amazing own goal on the updated mobile app. It is awful. Just wanted a simple useable database of live departures and route planner. It looks awful and the UX is so bad. It wasn’t perfect but why did you mess with it. Even Trainline is better.

⁦@BrightonHoveCC⁩ hi. This has been out of order for several weeks. What’s happening? Thanks.

@TLRailUK As usual awful comms. Pathetic. Why are you so bad at this.

⚠️Due to a fault with the signalling system between Haywards Heath and Wivelsfield the line towards Brighton and the coast is blocked ℹ️We're working to gather more information 🕓We don't have an exact estimate for the delay at the moment

@JohnLewisRetail four calls to customer service and still I can’t get through to anyone who can take payment. Despite being told that is what I have to do. Help.

⁦@Ocado⁩ really?

This festive season I have learned some valuable lessons. Chief among them - never use Evri or Hermes to send parcels ever again. Long delays, damaged parcels and almost non existent customer service. How are they allowed to operate like this? One NYR I plan to keep.

Have sent message as requested

⁦@Uber_Support⁩ hi. Yet again your app@shows incorrect fares. This is not the fault of train companies. As the correct fare for this journey on all other apps with a railcard is £14.25. This is either @uber faulty algorithm or a deliberate policy to overcharge.

@marcusryder @hmryder Could’ve told you that on the day, you married her! Much love to you both, and Mo, too

Not sure how public I’m allowed to be but I just need to tell the world that I married a superstar who was born to change the world! Love you @hmryder ❤️🌍 Ps - no mum, she’s not pregnant 😂🤣

⁦@thetrainline⁩ this is not accurate. Thameslink only off peak travel card is 28 pounds. I know because I just bought one for 0902 from the ticket office. Why are you ripping people off with false numbers?

@easyJet my 5th delayed flight in a row. flightright.com : “Being one of Europe’s most unpunctual airlines means EasyJet must be getting on the nerves of a lot of customers”. The lack of any announcement til after the departure time is just insulting.

@TLRailUK Appreciate the quick responses. But why are customers getting short changed like this? Or maybe it’s just another example of why Thameslink are a second tier service (and therefore a slightly cheaper service) compared to Southern but this, for a commuter train service, is poor.

@hummusboy It looks like this particular train is not fitted with Wifi. Only just over 50% of our trains are fitted with it, services that are will have a sticker on the side of the train. ^Emily

@TLRailUK yet another trip to London and no Wi-Fi on board your trains. This happens far too often. What is the issue ?? Does the driver forget to turn it on (why is it ever off?) is it about poor coverage in the train (it’s not even showing up in Wi-Fi options) or deliberate?

@TLRailUK And is there a reason for this?

@TLRailUK I’d say every third or fourth journey on my commute has zero Wi-Fi on the Brighton to London line. Never happens on southern or Gatwick express. And I know others complain too.

@hummusboy Hi there, are you able to confirm the specific service you are on? ^Emily

@RevRichardColes Not sure but Looks like you’re using yellow split peas - not likely to go mushy but should be delish.

@helpmeswytch I have just DM’d you. Been waiting 2 weeks and still no one has contacted me. My kit is faulty. Proven with tests by a bike shop adept at fitting your equipment. I need a replacement. Mostly though would be nice to have any kind of non-automated reply. Thx

@TLRailUK @RailOmbudsman too many of your Brighton to London/Bedford trains fail to have Wi-Fi onboard. It’s rare these days and it’s shocking. The lack of tables and power sockets is bad enough. Why does this continually happen?

@_Railcards I see your website is down STILL - and I’m stuck trying to reset my account so I can access my railcard. Can you help please? What’s going on!?! People complaining for days.