Iain Ron Saunders

@GNRailUK @philbedford @networkrail I resubmitted mine and you rejected them as well you absolute firm of liars

Hi Phil, no limit on the number of claims you can make but the automated system will reject if more than usual are made in one time to ensure authenticity in everyone's claim. They will however be manually reviewed once resubmitted. If you are ever unsure on the progress or want to add notes to your claim, please DM us on X with your full name, email and comp********* reference number ^Kieran

📢 We're truly sorry for the recent disruption. We understand how frustrating delays and cancellations can be, especially during hot weather. Together with @NetworkRail, we're working to improve reliability across our network so you can travel on our services with confidence.

@GNRailUK @JoanyEmd This is the emptiest statement I’ve ever seen. You don’t believe this either Scottie. You just have to say it. I’m embarrassed for you.

@JoanyEmd Hi. We currently expect a normal service from the first trains in the morning. However as always please check your journey in case of any last minute alterations ^Scottie

Signs of growing anger @gnrailuk for consistently failing to provide the service they're paid for. I dread to ask but will trains from King's Lynn to London be running in the morning? Specifically the 6:15 or 6:45.

@GNRailUK @JoanyEmd @TransportFocus Silva why have you not had a response yet? It’s not good enough. Your company are making people’s lives miserable and it really seems like you couldn’t care less

@JoanyEmd @TransportFocus Hi Joan. We've asked the question to the team, but I am afraid we haven't received a response yet. We will let you know when there are any updates. ^Silva

Also @GNRailUK as you're now rejecting delay claims on the basis that I've made too many, what am I meant to do with any new claims due to your half arsed service, just forget them?! 6:15 cancelled & 6:45 terminated early means at least an hour delay to London. @TransportFocus

@JoanyEmd @ripleysashtray @GNRailUK @TransportFocus That sounds like an unusually large number of claims to me…….

@ripleysashtray @GNRailUK @TransportFocus There also used to be enhanced delay repay where if you made 12 claims in a short time you'd get a little bit more than the usual £3.20. They knocked that on the head (probably too expensive!) and now multiple claims get blocked, even though they know the service is second rate.

@GNRailUK @JoanyEmd @TransportFocus Guaranteed that if we didn’t have a ticket you would be immediately all over us with penalty fares. These things have to work both ways. The way you are dealing with this is an absolute scandal and we will will keep shouting about it until you solve it

@GrumpyGit1960 @Michael17721332 @GNRailUK @DanielZeichner @TransportFocus I get that. And I get that there needs to be safeguards. But the company also knows their service has been utter toilet this past month and so should expect claims from registered season ticket holders who they can see are using the gates every day.

@Michael17721332 @iainronsaunders @GNRailUK @DanielZeichner @TransportFocus Some years ago there was extensive fraud within delay repay costing millions, with people even falsely claiming. Since then safeguards were put in the system and because of the exceptional number of claims on some lines, it is more of a manual process so as to combat fraud.

The @GNRailUK service has been awful the last month. I have claimed ‘Delay Repay’ for all the issues faced . They have started automatically rejecting my claims when they know how bad their service has been. Disgusting. @DanielZeichner @TransportFocus

@GNRailUK You are admitting here that the service has been below expectations. Why are you automatically rejecting my Delay Relay claims for ‘an unusually high number of claims’?

Thank you for your patience and understanding over the past few days as our teams are working around the clock to resolve a pantograph issue affecting our trains, notably on our Cambridge-London King’s Cross/Brighton routes. Our chief customer officer, Louis Rambaud, provides an update 👇

@JoanyEmd @GNRailUK @jamesowild @TransportFocus Joan they told me to resubmit the claims and then they were rejected too. They’re laughing at us.

@GNRailUK @jamesowild @TransportFocus 😂 It's clearly not fraud when over 3 weeks 17 out of 30 regular journeys have been fully cancelled and 2 have been late. Over £7000 for a season ticket. It's me who's the mug for putting up with it. Depressing.

Another legitimate @GNRailUK delay claim rejected after 3 weeks of delays and cancellations. Yes I've submitted a high number of claims, it's because your service is shit. @jamesowild @transportfocus

@GNRailUK You’ve rejected another delay repay claim due to ‘unusually high number of claims’. That’s because your service has been dreadful. I’ve DM’d you the details. And I will put another claim in later for the cancelled trains this morning.

@GNRailUK and again…… How does this keep happening? Are you not embarrassed by this?

@GNRailUK Can you please reply to my earlier message as to why you have stopped allowing me to claim delay repay

Good morning all! It’s ^Max and ^Liv here for you until the early afternoon 🌄 If you need any help, information or wish to provide feedback, then please don’t hesitate to get in contact 😊 Please be aware this is the only official Great Northern account. If in doubt you can see our website for a direct link. Live service updates can be found here 👇 greatnorthernrail.com/travel-informa…

@GNRailUK This is insane. The reason there is an ‘unusually high number of claims’ is because your dreadful service delays me every day. Please reverse this immediately.

@JoanyEmd @GNRailUK @TransportFocus @jamesowild They’ve started rejecting mine as well Joan. It’s insane

@GNRailUK why is the 17:18 King's Cross to King's Lynn service so slow please? Another delay claim to add to the list but as you've started rejecting them (I've made too many recently apparently, all legitimate of course) should I just email instead? @TransportFocus @jamesowild

@GNRailUK hello again. Another day, another delay and cancellation. Another day to wish I had any other way of getting to work. Another day of you robbing me blind. See you tomorrow!

@GNRailUK @patMD1973 Scottie why can’t you answer a question. You did the same with mine. Honestly please, why are there so many trains with faults and why are they not getting fixed.

@patMD1973 Hi. We apologise for the inconvenience, and we will feed this back to the team ^Scottie

@GNRailUK The 21:48 KX to KL service was cancelled due to a fault on the train. The 22:18 KX to Ely is cancelled for the same reason. Why are so many of your trains faulty?

@GNRailUK Can you please explain honestly why there have been so many problems recently? The number of delays and cancellations is insane. It’s been weeks since I’ve had a day with no issues. Please can you explain?

@spamford @SearightKevin @FIFAWorldCup Honestly the first Spain game I have got to see……

@SearightKevin @iainronsaunders @FIFAWorldCup Ron... I've been waiting all world cup for this you tease. #nowords

Spain not singing their national anthem? Kinda off putting to me - go Portugal!! @FIFAWorldCup

@GNRailUK another day and more issues. This time it’s fault on the trains. If not that then overhead lines. If not that then unavailable staff. Please PLEASE be better. You are making me utterly miserable

Is it a national pasttime in Spain for none of their players singing their national anthem? #worldcup