Jason M. Finkelstein

@numa_helps building the technology to run the AI-native auto dealership. 🚗🤖

I have an idea for a new market @polymarket An NFL Superbowl will take place outside of the United States in 2030 or before. Given growing NFL presence and recent games in UK, Ireland, Germany, Spain, Brazil it's logical to assume the NFL will host a Superbowl internationally.

Missed calls are costing dealerships major service revenue: According to AI platform Numa — dealerships miss an average of 158 – 216 service calls per month. And with each repair order generating $450 (NADA average) — Some dealers are potentially losing out on over $1M a year in untapped revenue: But missed calls don’t just hurt profits — they also damage customer experience and drive potential repeat business elsewhere. Which is why AI is plugging the gaps more and more. In fact —  on average, 16,500 calls are answered by AI every year at the dealership — Bottom line: AI is becoming the go-to tool for car dealers who want to compete (and win) in the market. Read today’s top automotive stories, presented by @TRSTaxMax : carguymedia.com/3Btr9qX (Data source: Numa)

just gettin started. @numa_helps

@TechCrunch linkedin.com/posts/numa_num…

Numa raises $32M to bring AI and automation to car dealerships tcrn.ch/3Y3VnJC

sign of the times. cost cutting, removing the customer from customer service. There's now a big opp for brands to stand out. Provide radically personal customer service when others aren't. Customers will talk more about the experience, buy more. Irrational loyalty will follow.

This week on The Modern Customer Podcast, Jason Finkelstein, Chief Marketing Officer at @gladly talks about building modern customer support teams in the age of AI and the future of customer experience. cc: @locationjason youtu.be/YxkxbxaPecE

Legend. espn.com/mlb/story/_/id…

Congratulations on this milestone to provide "radically personal customer service in the age of AI," @ansanelli and Team @gladly!🚀 CC @jrichlive, @lucktm

I am excited to announce @gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service. gladly.com/blog/introduci…

Anyone need anything from the bodega

RIP Coach Busick. James G. ‘Jim’ Busick Jr., longtime Gilman School tennis coach whose players won 10 championships, dies baltimoresun.com/obituaries/bs-…

Happening now 👀 @BlakeMichelleM dropping amazing nuggets of #CX wisdom → bit.ly/423oVXe #GladlyConnectLive2023

Very excited to be taking the stage at @gladly Connect Live 2023 on May 10 to talk about 4 Ways to Make a Customer Experience a Decision. Register to join me in New Orleans or tune in virtually here → gladly.com/gladly-connect… #GladlyConnect2023 #cxleaders #cxstrategy

Stay ahead of the customer experience (#CX) curve by attending Customer Response Summit (#CRS) on March 1-3 in Austin, TX! Register here: bit.ly/3Gg9ZNy Hear speakers from top brands, including @SamsClub, @Roku, @gladly, @VistraCorp, @movate_inc, and more. #CRSAustin

Everyone’s using ChatGPT. But almost everyone's STUCK in beginner mode. 10 techniques to get massively ahead with AI: (cut-and-paste these prompts👇)

Despite the doom and gloom, innovation never sleeps—in the last 90 days, we’re proud to have invested several hundred million $ into amazing companies like @gladly @VicDotAi @DrataHQ @getcacheflow @Novo_HQ @northstarmoney @workstream_us @unraveldata @Avidbots + @tray! #golong 👇