Tamur Goudarzi Pour

@rajvinder232 @FlySWISS @vranckx_dieter @msouchay @WandererSarang @wildtreena @olivia_gavzie @HelloWillBirch @HugoRPedrosa @reubens, if your refund topic has not been resolved , pls send email contact or mobile number.

@FlySWISS @vranckx_dieter @tamurg I have again had to call you only to be told I need to send an email, last email took 3 days for an acknowledgment not a reply. If only I had read feedback from @msouchay @WandererSarang @wildtreena @olivia_gavzie @HelloWillBirch @HugoRPedrosa

@k_deezus @FlySWISS hey, keyshawn, if your problem has not been solved yet, pls send email or mobile contact and the team will get back to you

@tamurg hey your company @FlySWISS has absolutely ridiculous customer service. It’s horrible. I just want to get a simple invoice for my flight and I’ve spent over 10 hours still without getting it.

@ibhoola @FlySWISS @leonie_viola @WCYO_Programs @MICentre4Music @ArcoBirmCons @BirmCons all solved i understand , happy holidays!

@tamurg flying @FlySWISS Feb with @leonie_viola to go and volunteer with @WCYO_Programs and @MICentre4Music in Soweto @ArcoBirmCons @BirmCons. We have been told we can’t take #violin & #viola as hand baggage, need to buy extra seat!! Can’t afford that! Can you help?

@KyleReinecke hope this got solved

moving forward on shaping modern air retailing , we need to speed up 🚀! youtu.be/40k9qLAGeYk

this is the future of corporate travel management: m.youtube.com/watch?v=OhOwHy…

@AndreasSteno Sorry, andreas, nonsense. Travel recovery is uneven, and on macro level like Nike Swoosh. It’s not if but when it will surpass pre Covid.

I don't think global travel patterns will ever recover again.. Just let the visitors data from Japan sink in 🙀🙀

@kevinleech The team will be in touch kevin!

@tamurg as CCO of Swiss, please have someone contact me, I have been waiting since 12/20/21 for flight refund. Multiple phone calls have not helped. Booking reference: W8985V

@danmaccarone @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS I will make sure the team gets back to you

@tamurg @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS It seems reasonable, and other airlines have done this, to offer straight airline credit (if not a refund) when the passenger is just trying to be responsible.

I'm curious how other airlines CX has been dealing with the unfortunate constant changing issues with Omicron and Covid in general impacting travel. So far, I've had amazing service from @Delta & @easyJet @swissairlines refuses to deal with issues. Anyone else good/bad?

@danmaccarone @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS pls send your pnr number and new date you want to fly . It depends on ticket type and new date if there is an extra charge or not.

@danmaccarone @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS Its up to your choixe to build in the insurance factor of refundability as much as risk perceptions of Pax differ a lot. we will always fly as long as we believe its safe and government regulations allow us.

@danmaccarone @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS The difference is between an invol flight canx and a voluntary canx. If for personal reason you would like to cancel, incl a concern of covid , there is always the option to by a refundable tix. But also non refundable tickets can flexibly be changed ex post in covid times.

@danmaccarone @noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS Dan,18 months without a single confirmed case of covid transm. on board swiss, we constantly reassess risk and follow governments regulations. Every ticket for a flight cancelled is refundable and every ticket is rebookable. Omicron exponential rise is not due to travel.

@noahweid @Delta @easyJet @swissairlines @SpiritAirlines @AlaskaAir @FlySWISS Perhaps @tamurg would like to weigh in on this issue...that the airline he works for would rather people infect other passengers than refunding flights?

@swadke @FlySWISS Sujeet, we are in intensive discussions with all authorities to restart. The minute we get approval, we will come back to magical india!

@tamurg Hi Tamur, hope @FlySWISS is on a road to pre covid levels. Any news on resuming ZRH-BOM yet?

Bold decisions in challenging times can make a difference. Lets help to connect Beirut with the world! swiss.newsmarket.com/english/press-…

Sometimes small changes make a big difference swiss.newsmarket.com/english/press-…