Catriona Wild
17 posts


@Homebase_uk has such terrible customer service. I wouldn’t buy anything from them if I were you. They lie about shipping it and try to blame it on the delivery company.
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@HM_Passport how do I put in a complaint about a member of your customer service team?
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@wat_thee_deuce_ God they’re all idiots! Can we throw these guys out?
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@British_Airways is absolutely appalling. Their customer service is shocking. No replies from anyone
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@British_Airways terrible customer service. No one responds to any message or email and when I finally get through to someone to speak to they say they can’t do anything….fuming!!!!
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@wildtreena Hi Catriona, please send us your booking reference via private message so that we may assist you accordingly. Kind regards, Sana.
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@FlySWISS still yet to hear back from my email sent nearly 2 weeks ago. When will I be getting a reply?
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@PayPalUK thanks for nothing. Seems there is no support against scams. I use PayPal because I thought we were covered and helped. Don’t see the point in using you if you don’t!!
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@TwinGazelle @FlySWISS I’ve been emailing, tweeting and trying to call for 2 weeks. It’s shocking! I’m disgusted at their customer service!! The price we pay for their seats too!!
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@FlySWISS very disappointed in the service, I have tried numerous different options advised by Swiss Air to reserve two seats for an flight coming up and still have got nowhere. I was advised to call the UK Swiss air point of contact where there is not even an option!
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@msouchay @rajvinder232 @FlySWISS @vranckx_dieter @tamurg @WandererSarang @olivia_gavzie @HelloWillBirch @HugoRPedrosa This is ridiculous @FlySWISS what are you going to do about it??
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@rajvinder232 @FlySWISS @vranckx_dieter @tamurg @WandererSarang @wildtreena @olivia_gavzie @HelloWillBirch @HugoRPedrosa Yes, thats what @FlySWISS calls customer service. You need to fill out forms, write mails, call the airport, etc. and guess what: baggage still not here
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@FlySWISS @vranckx_dieter @tamurg I have again had to call you only to be told I need to send an email, last email took 3 days for an acknowledgment not a reply. If only I had read feedback from @msouchay @WandererSarang @wildtreena @olivia_gavzie @HelloWillBirch @HugoRPedrosa
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@wildtreena Hi, I'm sorry to hear that. Please could you DM your tracking number, full name, delivery address and telephone number so we can look into this for you - Ava
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@parcelforce I can’t seem to find a phone number to get through to customer service
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@FlySWISS I still haven’t heard anything yet? How long is your average response time?
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@wildtreena Hello Catriona, We regret that you have not yet received a response from our responsible department, we apologize, we will do our best to issue a response. Gustavo.
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@FlySWISS I emailed you a week ago and have yet had a reply….reaffirming my original complaint to be honest
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@PCSMastercard terrible customer service for people who’ve been scammed
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