Expedia Help

Here are the best ways to get help: -Send us a DM with your itinerary number and email address -Use our secure chat on expedia.com/service or in app -Manage your itineraries through "Trips" while logged into your account without needing to contact an agent

@krupali143 Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. Thanks. -Janine

@MBonvoyAssist Thanks, I’ve just spoken to the hotel and they are happy to waive off the penalty of the cancellation and have an email to confirm this but @Expedia are resisting. @Expedia why are you keeping my money when Sheraton have confirmed for a cancellation?? #disgrace

@MBonvoyAssist @MarriottBonvoy need urgent escalation, booked at Sheraton Jumeirah, FCDO state we can’t travel to UAE, Expedia says hotel refused wavier, this is a safety issue I need help with this booking asap @Expedia

@krupali143 Hi there, thanks for reaching out. Please send us your itinerary number and email address, so we can look into your reservation. Thanks. -Lea

@juanjo1ar We're sorry to hear about that. Please send us a private message with your itinerary number and email address, so I can look into this for you. -Joseph

@Expedia @ExpediaHelp I need an urgent resolution for Case #150503075. The hotel (Amanek Shinjuku) already AUTHORIZED a full refund due to Force Majeure (Dubai floods). I’ve sent all proof days ago but still no refund. @Emirates already did their part. Don't hold my money!

@Jaskaran5556 We are sorry to hear about your experience. Please send us a private message with your itinerary number and email address, so we can look into this. -Jane

@ExpediaHelp @VirginAtlantic My flight has been cancelled, and I’ve already requested a rebooking but haven’t received any response yet. This is quite urgent—could you please assist? #FlightCancelled #TravelSupport #CustomerService #UrgentHelp #NeedHelp #PassengerRights

@AnnWatermel0n Thanks for reaching out. To better assist you and protect your account details, please send us a DM, so we can continue the conversation privately. -Jane

@qatarairways @qatarairways @qrsupport could you please update @Expedia because they said they cannot refund me as their end is NOT updated. Please update them. They also asked for cancellation email. It sounds like the refund process is more troublesome than I thought.

For your convenience, if you have a confirmed booking for travel between 28 February and 30 April 2026, one of the following options is available: • Two complimentary date changes to a new travel date up to 31 May 2026, when rebooking on Qatar Airways operated flights • Refund of the unused value of your ticket We offer these simple ways to manage your travel plans right from the Qatar Airways website: -Self-rebook with ease via the “Manage Booking” section on our website. -Simply fill out our online refund application form to request a refund for the unused value of your ticket. For the latest updates and booking related assistance, please visit our official updates page: qatarairways.com/travelupdates Thank you for your patience and understanding.

@AnnWatermel0n Hi there. Please send us a private message to better assist you. -Rome

@pengucola Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. -Rose

We booked thru Expedia and even THEY didn’t get a notification of the ticket being cancelled. Like? was I supposed to go the airport and look stupid?

Stuck in Thailand because Etihad moved a flight we booked months ago to an overbooked flight and then cancelled it 👍 they didn’t even notify me thru email about the cancellation, I had to harass them thru 3 different Twitter accounts to get a response.

@pengucola Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Phil

@oohchingkiyo Hi there, really sorry to hear this. Please DM us your itinerary number and email address, so we can resolve this for you. Thanks. -Sony

@ExpediaHelp I am wondering if the booking under Hotels.com can be helped by you since it is under Expedia. The staff are not helping me at all…

@HiltonHotels Just want all my followers to know never to book direct with Hilton. We have done and due to the war they are refusing any refunds. Whereas @ExpediaUK have been amazing.

@Kirit54389489 Hello! We'd be happy to assist you with this. Please send us your itinerary number and the email address associated with your account via a direct message (DM) so we can look into it for you. Thanks! -Karyll

@Thomas_Knapper @stevencollings @KumarRohitTalks @Expedia @ExpediaHelp I did contact emirates about this “email” that was sent to them, by Expedia. They said there’s no email received and were confused why Expedia would be emailing them. So it’s a waiting game now.

@Expedia requesting review of Case ID 27799000. Apr 6 Emirates itinerary via Dubai. Traveling with a 3-year-old and concerned about the current regional situation. Would appreciate guidance so we can plan alternative travel if needed.

@Kirit54389489 HI there, really sorry to hear this. Please send us your itinerary number and account's email address via private message, so we can check on this. Thanks! -Karyll

@Thomas_Knapper @stevencollings @KumarRohitTalks @Expedia @ExpediaHelp My flight was for next Tuesday. Emirates cancelled it. 13 tickets to Dubai. Over £7k! Expedia said they will refund but gave vouchers instead. They put a refund request through after I said no to airline credit… but from what they said, the “request” is just an email to emirates

Thank you so much for your patience. I've confirmed that my colleague has already reached out to the airline on your behalf. To ensure they have enough time to review and respond, we expect an update within the next 72 hours. Please feel free to check back with us then, we'll be monitoring this closely and are ready to help with the next steps. Additionally, if you receive a cancellation notice directly from the airline in the meantime, just let us know through this channel, we’ll be ready to assist you immediately. -Karyll

@Thomas_Knapper @Kirit54389489 @KumarRohitTalks @Expedia @ExpediaHelp All im getting from expedia is flights are stil active so cant be refunded. Flight dates start of april. Is the Emirates policy meant to be full refund?

@Kirit54389489 Hello! We'd be happy to assist you with this. Please send us your itinerary number and the email address associated with your account via a direct message (DM) so we can look into it for you. Thanks! -Karyll

@Thomas_Knapper @stevencollings @KumarRohitTalks @Expedia @ExpediaHelp Looks like you’re getting somewhere. They offered me a refund but then applied airline credit. When I contacted them back saying I didn’t want airline credit they said they will need to email emirates. That was last week. Since then they keep saying I need to wait 72 hours….

@revolverist Hi there! Please feel free to continue messaging us if you need any further assistance. -Grecelle

@journeyingjohn @Expedia @British_Airways @ExpediaHelp Sharing an opinion on X is easy. Being stranded in an airport with a 3-year-old is reality. We’re the ones living the consequences of a failed process; you’re just tweeting about it.

Stranded with a 3yo child because @Expedia & @British_Airways failed to disclose new UK ETA transit rules for a 13h overnight layover. Denied boarding/check-in on Mar 14. This isn't "traveler responsibility," it’s mis-selling. I need a full refund now. @ExpediaHelp

@kcochrane9 Hi there, to assist you further. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened. Thanks. -Grecelle

@revolverist @Expedia @British_Airways @ExpediaHelp Cyprus to France with a 13 hour layover in the UK? Could you not have flown to Paris and got a train? Seems a bizarre route and length of travel

@GameWithTurik Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Amy

I feel like having our Vrbo's bedroom door be closed by this is some sort of fire hazard or code violation...

@revolverist Hi there! Please feel free to continue messaging us if you need any further assistance. -Grecelle

@ParkLane251 @Expedia @British_Airways @ExpediaHelp Regulations change, but professional systems are supposed to update with them.

@revolverist Hi there! Please feel free to continue messaging us if you need any further assistance. -Grecelle

@Sporthub365 @Expedia @British_Airways @ExpediaHelp A generic link isn't a "warning" for an itinerary that is physically impossible to fly without an ETA. That’s a defective product. @Expedia

@revolverist Please feel free to continue this conversation via DM so we can look into this further. -Grecelle

@British_Airways @Expedia @ExpediaHelp Tony, the UK ETA for EU transit only became a hard requirement weeks ago. Relying on a general website link for a massive, newly-enforced rule change that strands families is professional negligence. We weren't just "traveling," we were transiting an itinerary you operate.

@revolverist Hi there. We apologize for the inconvenience. Please PM us your email address, itinerary number, and your concern, so we can check on it. Thanks. -Mar