Julia F. Bernstein

Hey @Verizon have now been on hold an hour after your system predicted 30 minutes. Best way to get help with a downed fios line?

@jcrew_help waiting on hold to cancel an order bc there is no mysterious cancel order button despite language saying there is one. Disappointing experience

Thoughts while watching #TheDropout. I’d really like to see an episode of @BelowDeckSailng with Larry Ellison

@heatherlynn717 Thanks, @heatherlynn717 !

If you're interested in a #dreamjob in healthcare tech, highly recommend following @JFBernstein 's "Hiring Friday" newsletter here: rb.gy/xkbvsl #digitalhealth #healthtech #hiring #jobsearch #HealthTech

Despite building a career in #healthcare, I am amazed daily how frustrating the patient experience can be. @WeillCornell, your faculty practices should actually be able to get timely appointments for their patients at your facilities

@sabihmir @larsyao Ha, what a flashback @sabihmir. Making the case that smartphones will become importance healthcare tools…

Today is why is #healthtech so bad? Same @aetna plan, two different PEOs - I think I broke the website trying to switch a prescription

anyone else feel like we've lived half of 2020 in the last hour?

.@wemple_stephen digs into how communities create value w/ top experts in this post. S/O to @DavidSpinks @baileyelaine @LauraNestler @heyreiwang @albertoarenaza @JFBernstein @sarahlidgus @J__Cub @packyM @rbosborne @cklshorall @samliebeskind @pokergirlha @stephen_wemple/78ab51e5241f" target="_blank" rel="nofollow noopener">medium.com/@stephen_wempl…

@brittsigler @SolomeTibebu @gregorhoffman @steveramsland @hazesyah Please share! Lots of great NYC companies, including @JoinTempest

@SolomeTibebu @JFBernstein @gregorhoffman @steveramsland @hazesyah This what I've been trying to pull together myself!!

@anxietytech @SaraEshelman1 Join moderator @SolomeTibebu & panelists @SaraEshelman1 from @SperoVentures, @nickaltebrando from @AbleTo_Health, @JFBernstein from @jointempest, & Allyson Plosko from @Vinaj_Ventures / Telosity for a thoughtful discussion abt the intersection of mental health, tech & #Wellbeing

Arriving at @flysfo is always fun - this time they’ve created a new game for our entertainment - watch your @lyft and/or @Uber drivers drive around in circles trying to find you

@piotrbrzezinski @AirbnbHelp @Airbnb Thanks @piotrbrzezinski good to know. Wondering if the rats in the apt are included in @airbnb's landlord-centric world view...

@JFBernstein @AirbnbHelp Key thing to realize about @Airbnb CS is that their incentive structure is fully aligned with keeping landlords on the platform -- supply much harder to attract and retain than demand at this point. CS response to a false location listing I experienced with was maddening

Hey @AirbnbHelp , if you close my support ticket with my damages and then tell me i haven't filed a claim, I get frustrated. I appreciate your CS team escalating my case, but it feels like a black box...kind of like the box of crackers the rats in my Airbnb this weekend destroyed

This Valentine’s day, be still my heart Parity is closer, even with the behavioral health carveout. #HealthPolicyValentines

Hi @united - not sure what's worse - checking in to an international flight to find your algorithm had separated my party, or the tone of your customer service people explaining this to us and refusing to find a solution. Another reason I'm switching my status

Hey @united, may not seem a big deal but little things, like stopping me about my cooler or not accommodating my polite request to move to an empty seat with a plug make being a traveling #newmom that much harder. I know I lost my status last year but that baby got in the way...

@lyft how am i supposed to contact my driver to retrieve my phone if i need a verification code from my phone to sign in online?

Hey @away united agents at SFO now enforcing the lithium ion ban on all luggage. May be worth an email to SF customers reminding them. Also, I need a screwdriver and new screws...

@agoltz @_crazdan @chrissyfarr Thank you @agoltz @_crazdan. Behind on Twitter these days...