⚠️ Consumer Alert: H&M & Delhivery Refund Scam? Subject: FORMAL GRIEVANCE: Alleged Fraud and Request for Immediate Refund – Order #47722252842 Dear H&M Support and Delhivery Management, I am writing this formal email to express my absolute outrage regarding the handling of my return for Order #47722252842 (Value: INR 9,396). The current situation, where H&M denies a refund despite clear evidence of a valid return, is nothing short of consumer fraud. The Facts of the Case: Return Date: 17/03/2026 under Tracking ID: 16602364672452 (Delhivery). H&M’s Claim: Your team claims that the parcel contained a "non-H&M product" and refused the refund. The Evidence: I have already provided a video recording of the return pickup. In this video, the Delhivery agent is seen verifying each article. He explicitly confirms the contents are correct (stating "Theek hai") before taking possession of the parcel. The Dispute: Despite providing photographic and video proof that the correct items were handed over to your authorized courier partner, H&M continues to send automated, dismissive responses stating that the "claimed article was not received." This leads to only two logical conclusions: The article was lost or swapped while in the custody of Delhivery. The article was misplaced or mishandled at the H&M Warehouse. In either scenario, the customer is not at fault. I have fulfilled my responsibility by returning the items and documenting the process. It is the legal and ethical responsibility of H&M to manage its logistics partners. If there is a discrepancy between what the courier picked up and what the warehouse received, that is a matter for H&M and Delhivery to investigate internally. Demand for Action: I will not accept "gross negligence" as an excuse for denying a legitimate refund of INR 9,396. By holding the consumer financially liable for your internal logistics failures, you are engaging in a scam. I hereby demand: 1. An immediate reversal of the decision and the processing of my full refund. 2. A detailed explanation of how a verified pickup by your courier resulted in a "missing" or "incorrect" item at your warehouse. At this point, it strongly appears to be a case of either gross negligence or a deliberate attempt to deny a legitimate refund. If the article has been misplaced, it is solely the responsibility of H&M or your courier partner—not mine. Holding the customer accountable for your internal failure is unacceptable. This behavior reflects extremely poorly on your service standards and raises serious concerns about unfair trade practices. I will not tolerate being denied my rightful refund after complying fully with your return process and providing valid proof. If my refund is not processed immediately, I will escalate this matter through formal legal channels under the Consumer Protection Act, 2019, including filing a complaint with the consumer forum and other relevant authorities. I expect this issue to be resolved without any further excuses @hm @delhivery @jagograhakjago @TimesNow @htTweets @aajtak @inshorts
