Catherine

@Cigna new customer today. Spent hours on the phone because Cigna spelled my name incorrectly and my account shows $0 to pay but also overdue. Cigna insists it is all correct in your system. Just received an email with a payment reminder and still incorrect name spelling. ???

@FedExHelp One of your staff did a really amazing job today and I want to email FedEx to give recognition. What’s the email address to use? The website just gives phone numbers. It was Arlington VA if that helpful.

@AirbnbHelp Airbnb made a mistake in processing a part-refund for issues with a stay. I've raised it in chat several times and it still isn't fixed. What's the email address I can use to request further action?

@DHLexpress 15 boxes sent UK to USA. All of them crushed. Holes in the top and sides. Multiple ripped open with the contents falling out. Is this what DHL considers to be due care? (All double walled international shipping boxes.)

@AonAustralia Multiple emails and phone calls asking you to send a copy of my insurance policy - and still not provided. Can you resolve this please?

@flynorse Can you confirm the additional checked baggage costs are $75 per 23kg bag for all routes? Example: 2 additional bags = $150 ?

@ThreeUKSupport I’ve tried contacting Three via chat - none of the options presented are relevant and when I eventually get the message that I’m being out through to someone who can help it disconnects. This has happened multiple times. I’ve DM’ed you with the question,

@Superdry I’m not getting the option to Click & Collect. Is there a minimum spend? Or is Click & Collect no longer available in London?

@chainalysis I raised a support ticket on 4 August but haven’t received a response yet. Maybe it’s been lost in the queue - could you check please?

@thriftycars rented in NYC and told at collection that toll road would be a daily fee + the toll or I could choose all inclusive (I declined). Used one toll road during the rental and have been charged $195. Can you resolve this please?

@Avis Fully prepaid rental (taxes, fees, charges all prepaid), confirmed when collecting the car there wouldn’t be additional charges - after return was charged for extras that I didn’t authorize. Can you fix this please?

@easyJet what are the contact details for escalation compensation claims for cancellation? The email from you refusing the claim refers to the wrong destination and has conflicting reasons given for the cancellation (which are inaccurate based on published airport/ATC data).

@ThreeUK I left Three a week ago. I wasn’t in contract. You are still direct debiting my bank account, even though I am due a refund for the part-month when I moved to the other network. You’ve also closed my online account so I can’t even see my bills. Can you fix this please?

@Budget there were some unexplained charges on the receipt I received after I returned my car. I DMed you last Sunday but no reply yet. Can you take a look please and provide more detail on these charges?

@SkyHelpTeam Done

@Catherine_Muw Good morning Catherine 🙂 Could you give our page a follow so that it lets me reply to your PM? Thanks, Ellie

@SkyUK I’m considering changing to Sky mobile, but can’t find an online or live chat option. Not a good sign… or have I missed how to access chat?

Check-in: “on international flights all passengers need to check-in at the airport” @AmericanAir inside: aisle seats are full because other pax “paid extra for them” (really? the whole flight? 🙄) and “seats can’t be reassigned because “other pax already checked-in online”

After good flight with @British_Airways LHR-Dallas, my return is a codeshare by @AmericanAir. Unable to check-in online. At the airport 3 hours early and all the aisle seats are full. Staff giving inconsistent reasons. Poor effort from both airlines in managing shared customers.

@Budget I’ve DMed you about my car rental collection yesterday. I’d like to make sure the collect/return fuel options are correct please?

@British_Airways What a lovely surprise from the cabin crew on BA0193 London-Dallas today. It was apparently a milestone anniversary of my joining the BA Exec Club and they gave me a handwritten card and some treats as a present. Most unexpected and most welcome ☺️